CML is the best, in part, because it is structurally committed to product knowledge. Translating from jargon to English: CML consistently makes it a priority to give its employees the training and development they need to be successful. As the general public increasingly takes new communication technologies for granted, our customers will continue to need help navigating those technologies. For us to provide the kind of service our customers expect, we have to at least have some experiences to draw from. Giving us all the opportunity to play around with so much of web 2.0 prepares us for success.
One really cool off-shoot of Learn&Play has been the extent to which people have already started incorporating some of what they've learned in their day-to-day work at the library. We now have several staff wikis; I know of a number of people who have started Twittering because of the program. I think MOLDI use will be going up (if I can ever get it to work, I'll promote it more). On a personal level, I took a deep Luddite breath and got a Facebook account. That's something I can't really imagine having done if I hadn't already made the decision to try all the L&P 2.0 things.
2 Things I'd like to see (besides all the intended effects of the program): more updating on the 23 things, and a public program to get central Ohio more on-line. There are applications that have become more important as others have been relegated to second-division 2.0. I'd like to see Facebook or MySpace as one of the 23 things. At this point, Bloglines seems about done. There are other, better, more popular RSS readers out there. As for the public programs, I can't imagine a better 21st century literacy program than one that promotes computer literacy. Why not leverage CML's visibility and support into a program to encourage people of all ages and backgrounds to become more technology savvy. (Admission: I'm a contrarian. So I can think of a couple of reasons. But I still think it would be a great idea).
A tip of the cap to CML for a GREAT program.
Tuesday, December 2, 2008
Monday, December 1, 2008
Thing 22: MOLDI
You say "Learn," I say "OK...press Play...WTF!?...why can't I download this stuff on any of the staff PCs?"
I think MOLDI is a great service, and I expect it to become more popular in the future. It isn't what I would call user friendly though. In order to use it at the library, I had to use 3 different computers, download updates to Windows Media Player, Adobe, the digital media software (which I had to search for the actual "download" button for), and then struggle with various error messages and pop-up instructions. The process would have been much simpler on my home computer, I think; so if I were someone who enjoyed listening to audiobooks, or wanted streaming classical music it would be well worth the effort to make sure everything was set up properly on my computer.
As more of the audio books become available in MP3 format, I really expect the service to take off; and I'm glad to have had the exposure now.
I think MOLDI is a great service, and I expect it to become more popular in the future. It isn't what I would call user friendly though. In order to use it at the library, I had to use 3 different computers, download updates to Windows Media Player, Adobe, the digital media software (which I had to search for the actual "download" button for), and then struggle with various error messages and pop-up instructions. The process would have been much simpler on my home computer, I think; so if I were someone who enjoyed listening to audiobooks, or wanted streaming classical music it would be well worth the effort to make sure everything was set up properly on my computer.
As more of the audio books become available in MP3 format, I really expect the service to take off; and I'm glad to have had the exposure now.
Friday, November 28, 2008
Thing 21: Podcasts
Of the two highlighted podcast directories, Podcast Alley was my favorite. I had to play with it a little to figure it out, but I generally liked the results. I also liked DigitalPodcast, a directory I found through Google's directory of podcast directories, although I wouldn't probably use it before Podcast Alley.
I generally think of podcasts as a nice extra from blogs I like rather than as a primary source of information. So I listen to podcasts from websites I visit regularly, but am surprised to learn that there are actually directories of them. I wonder how many of the podcasts in the directories are meant to be stand-alone rather than supplemental to other websites.
For the library, audio podcasts could be used to highlight some new or under-utilized services, webcast interviews with visitors and employees of interest, or provide commonly requested information or book reviews. Having said that, YouTube video podcasts strike me as being more useful to the library. They could be used to do all the things audio podcasts do, plus provide information that really needs visual aids, like help customers with common problems on the PCs and catalog computers.
I generally think of podcasts as a nice extra from blogs I like rather than as a primary source of information. So I listen to podcasts from websites I visit regularly, but am surprised to learn that there are actually directories of them. I wonder how many of the podcasts in the directories are meant to be stand-alone rather than supplemental to other websites.
For the library, audio podcasts could be used to highlight some new or under-utilized services, webcast interviews with visitors and employees of interest, or provide commonly requested information or book reviews. Having said that, YouTube video podcasts strike me as being more useful to the library. They could be used to do all the things audio podcasts do, plus provide information that really needs visual aids, like help customers with common problems on the PCs and catalog computers.
Wednesday, November 26, 2008
Thing 20: You Tube
You Tube is great fun. I know I've killed lots of time this afternoon just hopping from video to video. You say learn...
One way I've already made use of YT at the library is in the Homework Help Center. Yourteacher.com has posted a number of their math lessons on You Tube. They are short (less than 5 minutes) instructional videos on specific topics in math. The video I've embedded here is about solving square roots, but there are hundreds of others. It's easy to direct a student to the appropriate page, kids like using the computer...magic! Warning: this may cause drowsiness.
I think I will start sending customers to CreativeCommons for computer instructions too. Good stuff.
As for official library usage, I think it would be a lovely thing to arrange a CML channel with instructional videos to answer common customer questions like how to use aquabrowser, how to print, how to save. It might also be a cheap and savvy way to do some marketing.
One way I've already made use of YT at the library is in the Homework Help Center. Yourteacher.com has posted a number of their math lessons on You Tube. They are short (less than 5 minutes) instructional videos on specific topics in math. The video I've embedded here is about solving square roots, but there are hundreds of others. It's easy to direct a student to the appropriate page, kids like using the computer...magic! Warning: this may cause drowsiness.
I think I will start sending customers to CreativeCommons for computer instructions too. Good stuff.
As for official library usage, I think it would be a lovely thing to arrange a CML channel with instructional videos to answer common customer questions like how to use aquabrowser, how to print, how to save. It might also be a cheap and savvy way to do some marketing.
Thing 19: CML Power Tools
I've had the toolbar on my computer at home since it came out a while ago, but haven't really played with it much since then. I do use it on a regular basis, but usually just to go to the CML front page. In learning more about it, I found that I really like the search bar's catalog, dictionary and encyclopedia options. I can see the My Account button as a useful tool. Someone who uses MOLDI would love the eMedia links. The buttons to the Events, Kids and Teens pages might be useful to people who use them.
My Dream CML Toolbar would look something like this: a search bar like the one already available, with additional searches for events and web search capabilities like Google, Ask, etc. Configurable RSS feeds. A My Account button. eMedia, Events, Kids and Teens buttons with pull-down lists to narrow the options. And a Reference button with a pulldown list of popular topics, like legal, medical, jounrals, etc.
My Dream CML Toolbar would look something like this: a search bar like the one already available, with additional searches for events and web search capabilities like Google, Ask, etc. Configurable RSS feeds. A My Account button. eMedia, Events, Kids and Teens buttons with pull-down lists to narrow the options. And a Reference button with a pulldown list of popular topics, like legal, medical, jounrals, etc.
Tuesday, November 25, 2008
Thing 18: Web 2.0 Awards
I've played around with Pandora before, but never thought to compare it to other sites like it. The Web 2.0 Awards has Pandora ranked #2 in the music category, with lower ratings than winner Last FM in most categories.
Both sites start with the user declaring a favorite band or song, then branching out with recommendations. In Pandora, recommendations are based on the Music Genome Project, an analysis of more-or-less identifiable qualities of music (like major chord structures, tight harmonies, or repetitive rhythms). As the site plays a new song, you can indicate that you enjoy it or that it's not to your taste. The site adds that information to it's data, makes an adjustment, and suggests another song. You can create multiple "stations" based on artists or songs and can combine playlists so you don't end up listening to the same stuff over and over (and over and over).
Last FM, as I understand it, uses a different methodology. Rather than try to isolate what you like, they assume you'll like what other people who also like your picks like. You can still tell them you don't like a song, so you aren't chained to their playlist. Last FM is more keyed in to the Web 2.0 ethic, with space for comments and other feedback, links to concert calendars, videos... Last FM has a more robust website than Pandora, but I still like Pandora better.
Both sites promise to turn you on to music you might not have thought to try before, but Last FM assumes that you are - more or less - like everybody else. They pigeonhole you. Naturally, it works most of the time. Most people are like most people. But if it works as a way of identifying which group you belong to, it isn't likely to work as a means to introduce you to new music. If I actually fit in the group that predictably, the group isn't likely to have many musical interests I don't already have myself. Pandora's method actually makes more sense. If you like a sound, find out what it is about the sound that you like, then find other pieces of music with that quality in common. You aren't being stereotyped. You're being shown other ways of looking at the universe of music.
It's like Readers' Advisory. If someone said they love mystery books, I could run through a list of the most popular mysteries and probably give them something to read. But if I really wanted to give them a book that suits them, I would need to ask some questions: which are your favorites? What stand out to you about them? Do you prefer hard-boiled crime mysteries or cozies? Does the gender of the protagonist matter to you? and so on. The why is more important than the what in readers' advisory; and in listeners' advisory.
Both sites start with the user declaring a favorite band or song, then branching out with recommendations. In Pandora, recommendations are based on the Music Genome Project, an analysis of more-or-less identifiable qualities of music (like major chord structures, tight harmonies, or repetitive rhythms). As the site plays a new song, you can indicate that you enjoy it or that it's not to your taste. The site adds that information to it's data, makes an adjustment, and suggests another song. You can create multiple "stations" based on artists or songs and can combine playlists so you don't end up listening to the same stuff over and over (and over and over).
Last FM, as I understand it, uses a different methodology. Rather than try to isolate what you like, they assume you'll like what other people who also like your picks like. You can still tell them you don't like a song, so you aren't chained to their playlist. Last FM is more keyed in to the Web 2.0 ethic, with space for comments and other feedback, links to concert calendars, videos... Last FM has a more robust website than Pandora, but I still like Pandora better.
Both sites promise to turn you on to music you might not have thought to try before, but Last FM assumes that you are - more or less - like everybody else. They pigeonhole you. Naturally, it works most of the time. Most people are like most people. But if it works as a way of identifying which group you belong to, it isn't likely to work as a means to introduce you to new music. If I actually fit in the group that predictably, the group isn't likely to have many musical interests I don't already have myself. Pandora's method actually makes more sense. If you like a sound, find out what it is about the sound that you like, then find other pieces of music with that quality in common. You aren't being stereotyped. You're being shown other ways of looking at the universe of music.
It's like Readers' Advisory. If someone said they love mystery books, I could run through a list of the most popular mysteries and probably give them something to read. But if I really wanted to give them a book that suits them, I would need to ask some questions: which are your favorites? What stand out to you about them? Do you prefer hard-boiled crime mysteries or cozies? Does the gender of the protagonist matter to you? and so on. The why is more important than the what in readers' advisory; and in listeners' advisory.
Friday, November 21, 2008
Thing 16: Wiki Sandbox
In addition to playing with the internet and ideas, I like to play with number order too. I bet you didn't know 16 could come after 17!
Editing the wiki was easy, and it was was fun to look at what other people have included. For instance, I enjoyed scrolling through the Favorite Books page. Library people have good taste in all kinds of books.
Editing the wiki was easy, and it was was fun to look at what other people have included. For instance, I enjoyed scrolling through the Favorite Books page. Library people have good taste in all kinds of books.
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